i went in and talked with Brian. He was a great guy, very easy to get along with, didn't try and sell me something I didn't want. And saved me money where ever he could. If you are looking for an easy going guy that won't try and take as much money as possible, go to Zales and ask for Brian.
My boyfriend bought a promise ring from your branch of zales in Rochester. When he gave it to me on January 7th it was too tight, which is weird because I went to get my finger sized a week before and I was a size 8. He then took it back January 9th and found out the guy had given him a size 7 instead of 8. So they made him pay for the resizing fee even though he was given the wrong size to begin with. They then told him it will take a week or two, he wasn't called to pick it up until February 3rd... almost an entire month in their possession. I think they just took advantage of him, and him being so kind. I would like corporates number please.
We took my ring in to have it resized and soldered together. On the day that it was supposed to be returned to the store, I called and was told that the ring had come in that day but a stone had fallen out during transit. I said you've got to be kidding me, how does that happen? The store clerk said "I don't know. We don't know how the UPS guys handle those boxes, if they throw them around. We sent it back to be fixed, it will be about a week." I asked again how does this happen. The clerk said "what do you want me to do yell at the UPS guy!" NO I just want my ring back. The service in the Rochester store stinks as does their attitude! Will never do business there again and would not recommend them to anyone!
Incredibly slow experience. Will definitely be shopping elsewhere. Plan on waiting, particularly if you need any kind of post-sales service.
Zales is a US Jewelry Store based in Rochester, Minnesota. Zales is located at 240 Apache Mall, Rochester, MN 55902, USA.
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