This place is wonderful! I brought in my husbands watch that had broke. They were so kind and helpful. They got it done in a day and called me early to update! After getting it back I had asked them to make it a little to small and they added a link in the same visit to make it perfect. Best service I have ever experienced at a jewelry shop. Reasonably priced also!
After having trouble with big name jewelery companies, I decided to go with SJ Jewelers to do some work on my wedding ring. I was very impressed with the quality of work they do and would recommend them to anyone!
A few weeks before my anniversary I went in to get my ring resized. A young woman took it, filled out the paper work and said it would be done in a week. She said it would be 20 dollars and I could pay right there. After I paid, I left and waited for my call. A month passed and I did not hear any news so I decided to go back in. A different woman greeted me this time. I explained that I never got a call about my ring and it had been a month later. Right away she seemed defensive and said that they never make mistakes and that they must of valled. After checking her records she felt the need to point out it wasn't a month ago, but only three weeks since it had been finished and without a call. I disregarded her attitude and asked for my ring, still being kind at this point. She then looked at the paperwork and said I never paid. After back and forth I said I would find my statement and come back for a refund since I paid twice. She took my card, swiped then slammed it on the table even though my hand was out for her to put it in. I took my ring and left. Once I got home and took it put of the bag I notice there was black wax gunned in the inner sides of the ring. I did not want to drive all the way back to the store so I tried rinsing the wax of myself. After 30 minutes the wax was not coming off. So I went back, explained I would like them to clean it off. She explained that the ring was already like that. When I explain it wasnt, she changed and said it was antiquing and it was added because they thought it was already like that. Long story short the sales associate was very rude, very defensive. I don't know if it is because I look very young and she thought I did not deserve the same amount of respect as an older costumer, or if she had any prejudice over something else. Bottom line it was the least amount of respect I have ever gotten while giving a business my money and time.
Great quality and customer service! Highly recommend.
Best jeweler in town. Always takes good care of me and helps me make good decisions of what to purchase instead of pushing the most expensive options.
S J Jewelers is a US Jewelry Store based in Rochester, Minnesota. S J Jewelers is located at 28 17th Ave NW, Rochester, MN 55901, USA.
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