Also, Bernie's does jewelry repairs and modifications, including some rather difficult repairs by the same genius jeweler. They fixed my grandfather's silver ring that had gotten seriously bent. Last week I brought in a pair of dangle earrings I inherited from my grandmother to get the hooks changed to posts since I highly prefer posts (hooks are not my friends), and the earrings look great now and are more comfortable for me to wear. If you need a ring re-sized, Bernie's does good work on those, too. They sized up my parents' matching wedding rings which have an engraved repeating cross-hatched pattern all around, and we can't tell where they added metal because the pattern still looks flawless -- but the jeweler definitely did the work because the rings had been too tight and now they fit properly! I should mention, too, that when you buy a ring from Bernie's, the first sizing is free. The turnaround time for repairs and sizings is pretty fast, sometimes even ready for pickup the very next day. They can even do some things while-you-wait, like replacing watch batteries or adding/subtracting links from watch bands. In fact, Bernie's is the best place for all your watch needs now that Watch Doctor downtown is sadly no longer around. As if all that isn't enough, if you want your jewelry cleaned up and polished to a sparkle, they'll do that while-you-wait, too, FOR FREE!! (In reasonable quantities, not your entire collection all at once, haha, they said.)
Bernie's is my first and only stop when it comes to buying jewelry. I've done business there for years and have always been impressed with what I buy, the knowledge of the staff, and their customer service. Before I proposed to my now wife, I went to Carole to get her recommendations as to what engagement and wedding rings. She directed my attention to a ring that is still the most beautiful ring I've ever seen. Not long before the wedding Bernie's saved the day because I was so caught up in wedding planning that I forgot about Julie’s wedding gift. Carole suggested a string of ivory pearls to match Julie’s dress. Carole showed me a strand of pearls that were stunning and very affordable...and were a big hit with my bride. Recently, I bought a terrific Citizen Eco-Drive watch that is stylish and durable. I highly recommend Bernie's because you not only get just what you're looking for but they take good care of you!
I've purchased a number of things from them over the years and have been very happy with each experience. When my wife inherited some family heirloom jewelry that needed some minor repairs, Bernie's was naturally where we went. We started with some pearl earrings that needed the grooves re-cut in one of the posts. The employee said it was a minor job that could be accomplished quickly and at minimal expense. We left the earrings with them on Nov 4th. After not hearing back from them for two weeks, we stopped in on the 18th to inquire. The employee that day could not locate the earrings after searching the back rooms and said we would get a call on Monday the 20th. When we did not get a call, we stopped in on the 25th. This employee also searched the desks in front and located the earrings in a Tupperware container on a desk. Nothing had been done. They do not have a tracking system to know who has custody of items or the status of repairs. We lost our confidence in them and are taking our repair work elsewhere.
Bernie's also buys gold, silver, and diamonds. If you are selling them something, they will give you extra $$$ for it if you trade it in toward the purchase of jewelry or repairs. I found that out when I traded in some old broken gold earrings I never really liked on the same day I brought in my grandmother's dangle earrings to be modified ... a nice surprise!
Don't sell your gold here. They give the lowest price in town. I actually had a better offer at a pawn shop. I eventually sold my gold item to a coin shop for around $900, Bernies offers around $150 for the same item. Glad I shopped around.
Best one-stop shop for all your jewelry needs! They have a good selection of jewelry in the display cases, but it's the custom design work that makes Bernie's stand out. Friendly and helpful, knowledgeable and creative ... if you come in with an idea for a ring, pendant, earrings, etc. then the staff at Bernie's will work with you to get every detail just right. Their master jeweler is a genius when it come to making one-of-a-kind works of art. Plus, when you buy jewelry at Bernie's, whether custom-made or not, they will write an appraisal of it for free.
Overall, Bernie's has THE BEST customer service! They will definitely go the extra mile for you. Skip the mall and get better-quality jewelry for a reasonable price at Bernie's.
After our "normal" jeweler no longer is performing work in-house we decided to stop by Bernie's one Saturday afternoon and we were greeted by a very knowledgeable and nice young lady. We left feeling comfortable that my Fiance's ring would be well taken care of and within 4 days it was ready for pick up. Very fast, friendly and knowledgeable staff. Upon picking it up we took time to discuss my ring options and they were extremely helpful and not all about the up-sale. We will definitely be coming here from now on!! Thanks Bernie's!!!
Bernie S Jewelry is a US Jewelry Store based in Rochester, Minnesota. Bernie S Jewelry is located at 1800 N Broadway Ave, Rochester, MN 55906, USA.
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