Service was terrible and slow and employees were not interested in the customer. We sat for at least 10 minutes before even getting water and our drinks. Saw employees at the other end of the restaurant talking while we waited. The burger was burnt to a crisp and didn't want to send it back because of time constraints. It would have been another 20 minutes to get a reorder. I personally will not go back to this restaurant to eat. We enjoy Applebee's in other states and will continue patronizing them. This store needs to change management to preserve the good name of Applebees. WHAT A SHAME!!!! The waitress was Casey and should be terminated immediately.
Food was wonderful, but staff was AMAZING!!!! They were attentive without being intrusive. I don't think I saw one server stand still for even a moment! And they all seemed to take responsibility for all the customers, not just their own table. Our server, James, was great! Restaurant was clean and comfortable. Wonton tacos are the best!
Poor service, questionable kitchen practices and poor resolution to issues will keep us away in the future.
Part of the cold food may have been from the delay between 2 sets of meals since the colder one came out later than the others. The replacement meal with cold mashed potatoes also came out after the other 3 were almost done with their meals.
My wife and I went to Applebee's on a Friday evening. It wasn't too busy and we didn't have to wait which was nice. One of us had medically required dietary needs which a manager was able to help provide information on food to avoid.
The meal with the hair was actually noticed by one of the managers who was delivering a replacement meal - we didn't have to say anything! He told us "I will take care of this for you" but didn't explain what that meant (comp it or replace it?). We asked another manager that stopped by what the first one meant. She couldn't give a straight answer either.
2 different managers assisted in correcting our issues, which didn't all happen at the same time. However, our waitress NEVER came back to our table after that, even though the issues were not her fault. We had to ask others for re-fills on our drinks. We also left our cards with the receipt to pay sitting on the table edge for 10-15 minutes before we had to flag down our waitress to stop by our table and run them.
However 3 of the 4 meals ended up not as we expected. 1) The special dietary needs meal had a sauce that was not advertised in the menu at all, which did contain the substance that the person couldn't consume, 2) one meal had mashed potatoes that were somewhere just about refrigerator temperature, 3) 1/3 of the way thru the 3rd meal a hair was found that didn't match any of us and was pretty obviously from the kitchen since it had rice stuck to it quite well.
Was not impressed when I was turned away 25 minutes before closing time because it was "last call" while families were still in the restaurant. How long does it take to make boneless wings? Applebees North last call is 5 minutes before close. If you're really going to turn away customers that soon, might as well make your closing hours to 11:30. Don't waste your time here, make a trip to the north Applebees. They are much friendlier and are a lot more interactive with the customers.
Good food, Susan is the best server/bartender, half price apps from 3pm-6pm and 9- close
Applebee S Neighborhood Grill Bar is a US Restaurant based in Rochester, Minnesota. Applebee S Neighborhood Grill Bar is located at 320 Apache Mall, Rochester, MN 55902, USA.
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