Looked Good Online, Run Down in Person
This place was horrible! We came from 3 hours away for my daughter's surgery and chose this place because it had extended stay rooms with a kitchen that was supposed to be fully stocked. If you plan on cooking there you better bring your own pots/pans/cooking utensils. Their biggest frying pan is big enough for 1 egg, no baking dishes or cooking sheets, 3 forks, 2 knives, 4 spoons...not even a pizza cutter. They have a huge knat problem. They were everywhere in the room. The pool is in the main building across the street from the extended stay rooms. The outer buildings look like something from a horror movie. The main building may be a hotel but everything else looks like a cheap slum motel. Wish I could post pictures on here
After bringing my concerns to the front desk, they moved us to a standard King Suite, but kept our rate the same (which is advertised less). Our second room was somewhat improved - the bed was slightly firmer, enough to get by for one night.
Door to the room was frozen shut TWICE. The first time opening the door, it was admitted that this situation has happened before with multiple rooms. Had to use a blow torch to thaw and open the door. Waited an hour to even get into the room the second time. Over night staff was very unpleasant and unprofessional. No maintenance personnel on site for overnight, and evening security did not know how to use blow torch.
Will not stay here again. Not worth the money spent.
We would definitely stay here again.
Overall this is a tired well worn hotel that has most definitely seen its better days. Needless to say, we will be staying elsewhere for our next trip to the Mayo Clinic.
We checked into our original room (a King Suite with Kitchen), only to find that the cleaning staff had left their rags on the furniture in the room. Then we went into the bedroom of the suite to see how the mattress was, and my wife and I sunk into the bed - it had no support whatsoever, and with both of us with back problems, wasn't an option. Also, the bathroom had a persistent leak that was very loud and constant. There was a wind draft coming through either the window or AC unit, which made us feel like we were outside, not inside.
Front lobby was beautifully decorated for Christmas. That's kinda where the good ended. Toilet wouldn't flush in the first room, so got moved. Curtains in second room ripped along with a rip in the bedspread. Carpet stained. Pool room too cold to use also hallways cold. Shuttle drivers and front desk people very nice and friendly! Oh ya when we got back to our room on the second day out bag of snacks were gone. Glad that was all, minor!
Rooms clean and pleasant. Staff was friendly and eager to correct any issues. Breakfast bar was complete with pancakes, waffles, fresh fruit, cereal, eggs, and sausage. Also tea, coffee, milk, water, and juice. Very nice for an "express" breakfast.
Centerstone Plaza Hotel Soldiers Field Mayo Clinic Area is a US Lodging based in Rochester, Minnesota. Centerstone Plaza Hotel Soldiers Field Mayo Clinic Area is located at 401 6th St SW, Rochester, MN 55902, USA.
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