As always, the old saying applies: "caveat emptor."
I brought in a truck with some minor rust (2 locations, a few inches in size) and some stone chips in the paint. The job was a general restoration; there was no collision damage.
Very pleased with my whole experience at Med-City Collision. Being new to the area and not knowing who to really trust, especially after the maddening misfortune of an accident, I relied on my gut and the calming first impression of the people at Med-City Collision. I knew I had made the right decision after comparing bids and after Tom L's explanation of their process. During the process, I was updated on the progress and to top it off the end product was hundreds less than quoted. My vehicle literally looked new again. Much appreciated. Thank You!
First, the good: They did excellent work; the truck looks gorgeous! They even had custom replacement vinyl decals cut and buffed all the paint that they didn't replace in order to make sure everything matched. I have no complaints at all about the quality of their work whatsoever. If I were only reviewing their work, I'd give this shop 5 stars.
Consequently, the job cost far more than what I had agreed to, and I had no option but to pay it as the work was already finished. After taking the matter up with their management, they offered to drop the 3% surcharge, but that was the extent of their accommodation. They assured me that any misunderstanding was entirely my fault. As an engineer, I deal with vendors and contractors on a regular basis -- usually for far larger dollar amounts than this -- and I've never felt misled to this degree.
This place does fantastic work. They were highly recommended to me by the Mercedes dealership. I have a new Lexus that had $12,000 damage and they repaired it perfectly. I had it checked at Lexus dealership in MPLS and they said the work was excellent.
I was just recently in my first collision, EVER. I chose to have Med-City collision work on my vehicle and have been thouroghly pleased. They were very honest and dependable, always available to ask questions and importantly, friendly. The staff at med-city collision worked as a team and I felt that they not only cared about the work they did but also about me as a customer. I would recommend them to anyone. I worked directly with Tom and he was fabulous to work with. Thank you med-city for getting me back on the road.
In summation, if you need body work, this shop will probably do good work, but be ABSOLUTELY SURE that you understand what your final bill will be when talking to them and that there is ZERO wiggle-room on their-part. I'm not sure if my experience was due to a sloppy presentation of their quotes or outright deception (it felt more like the former than the latter), but either way, I'll be avoiding this shop in the future.
However, AFTER the work was finished, I was informed that the bill was now the SUM of the two original quotes (over $5600 total -- a very unpleasant surprise!), not just the larger one that I had authorized. To add insult to injury, I was informed that using a credit card to pay would also result in a 3% surcharge above and beyond the already inflated total. This had not been discussed earlier either.
The bad: Their business practices leave a *lot* to be desired! Originally, I was presented with two quotes: one higher, one lower, depending on how much restoration work I wanted done (i.e., just fix the rust, or repair all the small nicks and chips too). I authorized the larger of the two, since I thought that a thorough restoration was worth the extra cost. After over a month in their shop, I received a call notifying me that the work was complete. All is well so far.
Great auto repair service with excellent customer service.
Med City Collision is a US Car Repair based in Rochester, Minnesota. Med City Collision is located at 3725 N Broadway Ave, Rochester, MN 55906, USA.
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