Johnnie B
Been meaning to write a review much sooner than this but since I had excellent service for all these years can't imagine anyone wouldn't! So I thought I'd chime in on my experience. Been going to Tom for over 15 years with my BMW's and a Ford Escape I once had. In fact I was just out there a few weeks ago for a crankshaft sensor and one of my coils was misfiring made it ride rough after that repair my Beemer purs like a kitten no more rough idle! I have never had a problem with Tom or his sons service. Great honest mechanics that get the job done right. Tom is certified to repair foreign and domestic vehicles with top quality parts not many have those credentials! Trust me you don't just want to take these cars to anyone once they are out of warranty you need someone you can trust. So whether it's Audi, Mercedes, Beemers or Fords or any vehicle give Tom a call before you mess around with the other guy you'll be glad you did! His attention to detail is second to none!!
Tom has always been an outstanding Mechanic it may take a little longer in some cases to do something, cause he does higher quality of work the first time and there is no B.S. ever. I took first Jetta 1987 and now my 2001 and my Tahoe and I will always be a return customer!!
I took my Audi here to have a rattle diagnosed. After three days when I came to pick it up Tom, the owner hasn’t found the problem, put a 7 inch scratch on the side of my car, and ran into something damaging the bumper. After yelling at me and saying my car came in damaged, he called his insurance and told me they would take care of it. I got a call from his insurance, a Mr. Chris Stafford, telling me that Tom is now denying that he caused the damage to the car and that they weren’t going to do anything about it. Now I have to go through the process of having my insurance go after his insurance, report him to the BBB, and the Attorney General, get my car repaired at a body shop, and file a police report. All I wanted was a diagnostic done.
Anytime I have needed service I have taken my vehicle here the last four years. Tom has been outstanding in his work and the thing that drew me to his location was always seeing lots of cars at his shop for servicing.
I would not bring my VW anywhere else.
I can always trust Tom (the owner) to do the repairs correctly and with quality parts. I had trouble with other shops in town using low-quality replacement parts in my VW. I had a water pump replaced at another shop, they used one with a plastic impeller that failed a year later and took out the timing belt with it, causing bending of several of the exhaust valves, resulting in an expensive head repair. Tom fixed everything and used a quality replacement water pump with a bronze impeller, it's been running fine now for almost 2 years.
Allstar Auto Repair is a US Car Repair based in Rochester, Minnesota. Allstar Auto Repair is located at 3850 US-14, Rochester, MN 55904, USA.
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