I took my Truck in for a estimate, it was good, they then schedule my repair, 3 weeks later... so i waited until my scheduled appointment. Took my Truck in for the repair in which they had written up the estimate for, they said 3 -4 days plus the weekend. I the understand that they are busy so i made arrangements. No rental car or options were offered by them. It is now DAY 14 without my vehicle, just got off the phone with them and they said what they said yesterday, that it should be done tomorrow. I guess I will see, I hope the manager actually calls me back tomorrow, I need my vehicle. I do know this that i will never go back, I most likely will never buy another vehicle from rochester ford dealership that they are a part of. Good Luck to anyone else that takes anything there.
Waited to hear back from Nick Osbourne for a week, then called him. He said he would call me back with a date for when the windshield would be in. A week went by and nothing, so I called him back today. He said he didn't do anything, thought I wasn't interested anymore. Poor customer service!!!!
I recently had some work done on 2014 Focus ST by Rochester Ford. There was one item that they said the body shop needed to look at and give me an estimate. I ran my car over after picking it up and met up with Travis. Super friendly and offered to take the car back to have it looked at. When he came back, I was expecting to hear what needed to be done. Instead he said, 'all taken care of' - no charge! And while they were doing the work, they even touched up a small paint chip. Big time thanks to Travis and the crew. That's how you build relationships.
Originally, I had a great experience at Rochester Collision Center. They were timely, and so awesome in their service with my first repair. However, in coming in for my second repair, I was a little disappointed with how things were handled. I was originally told the repair would take 3 days and then I didn't get my car back until a week after I brought it in. There was no communication regarding timeline, so I was kind of left in the dark regarding as to when I could expect the repair to be done. The people were very nice, I just wish the lines of communication had been more open, especially because I had told them I needed the car back by a certain date for travel purposes, and I was the one continuously calling them asking as to when the repair would be completed. When I was given times of expected completion, I was told they would call. When I didn't receive those calls, and target times weren't met, I was never informed by the staff. I was left to call & figure out what was happening myself.
Very helpful and worked with our insurance to get us a rental vehicle. The staff was so sweet to my son and even gave him a little toy car which I thought was super sweet.
Rochester Collision Center is a US Car Dealer based in Rochester, Minnesota. Rochester Collision Center is located at 2828 Pennington Ct NW, Rochester, MN 55901, USA.
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