Purchased a vehicle which normally had certain features, but discovered after I drove it home it didn't have some of the usual features. They agreed to include, without charge to me, a service/warranty package, which would have been an added expense, to compensate me, as the manager said he wanted me to be a satisfied customer. However, although it was promised they would take care of it and mail me the paperwork, I have never received it and the manager would not take my calls or return numerous messages left and emails sent. The purchase experience was fine, the follow up service was terrible as they did not honor their offer to include the service/warranty package and did not respond to my many calls and emails regarding it.
I have been extremely pleased with Park Place. I had my A5 serviced several times and every time it was a solid experience. I have since trade the two door A5 for a more family oriented vehicle. My new vehicle is not an Audi and the local service provider is not nearly as enjoyable as Park Place. You really don't know how good you have it until its gone. Thanks for a great experience Joshua.
In addition, if you are looking for a quality car without the pressure of insincere and rushed sales pitches, this is the place to go!
Superb service. Kevin is outstanding.
I just want to publicly say ‘Thank You’ to the service department. I recently purchased my second vehicle from them and they have gone above and beyond in helping me resolve what turned out to be a minor issue. I was able to get in and out, but utilized their shuttle service as well while there. I came in as scheduled and asked if they could help me out with a couple other things not noted on my service ticket. They graciously took care of everything I asked for, I love my car and would highly recommend using their service department to anyone else who wants competent, quality service with all the amenities you need or want.
Told them exactly what my problem was when I dropped the car off. Got a call a few hours later for the quote and I told them that was too much but when I went to pick up the car the charged me some $200 for the labor anyways and said the parts to fix it would be $65. No. My sunroof hoses are disconnected and are leaking into the ceiling of my car a little silicone will fix it once you drop the ceiling panel. I do not recommend this service department.
Park Place Motors is a US Car Dealer based in Rochester, Minnesota. Park Place Motors is located at N, 2720 US-52, Rochester, MN 55901, USA.
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