I went to West End Salon for the first time last night. Kat gave me a full foil and hair cut. She is a rock star! I enjoyed the whole experience, and would definitely recommend this place!
I was given a 10% discount due to the scheduling error. I certainly took it, but my purpose of the dramatic cut was never about money. I tipped for both services because I tip well as a rule (past server). But I am so unhappy with my hair and it's too short now to go in and get it done correctly.
Since first walking into this hair salon you are greeted by kind and smiling staff who even offer you coffee or water while you wait for your stylist. Not only are the receptionist so welcoming and happy but their stylists are amazing. Since I have been going to this salon I have had nothing but great experiences. Erika, a stylist at West End is amazing at what she does. Not only does she have a passion and love for making people look and feel beautiful but her personality makes her even more amazing. She makes you feel so comfortable and even takes the time to get to know you personally and make you laugh. I am always extremely happy with the results of my session and feel like she really listens to her client's wants and needs.
I wanted to cut my moderately long hair for the first time in 20 years. I spent months researching the cut that would work best for my hair type then took a few weeks to research the salon to use. I even went so far as to make a Pintrest for the style/cut I wanted. Prepared, I booked an appointment for a haircut online and in the comments section also asked about facials. My haircut appointment was confirmed without any mention on facials.
By this point, my actual haircut appointment time was up... yet the stylist that was to do my cut said she couldn't (or didn't want to) honor my appointment. I got out my pictures of what I wanted done and she glanced at one of them while telling me she couldn't style my hair after the cut due to time. She obviously wanted to just make a quick buck.
I could go on and on about the wonderful experiences I have at this salon but I hope that you can just go and experience this place for yourself. I drive more than ONE HOUR to see these wonderful people. Wonderful, wonderful salon!
While washing my hair, I explained that this was an incredibly important cut for me. She was in a hurry and barely acknowledged my comments. I kept showing her the cut in different angles but she just gave me a cheap layered cut which was WAY too short and not the cut I asked for. I was beyond frustrated at that point, although she SOMEHOW managed to curl my short hair under in a horrific style that was no where near the light waves I requested.
The facial was not impressive what so ever. I do better ones myself and my skin didn't change at all. I felt bad for the esthetician since she was just doing her job and didn't do the schedule. So I couldn't tell her that I saw no change in my skin. In fact, that was a major waste of $ in my case.
I couldn't find parking for WestEnd so I meter parked for the hour I believed my haircut would be done. Upon arrival, the receptionist was very kind but only asked me to have a seat to wait. A few minutes later, a very lovely woman lead me into the facial area. When I indicated that I didn't need a facial, I was told that my cut couldn't be done for an hour and a half since my stylist was doing a major color change on her client. So I decided to get my very first facial because I felt pressured since I had mentioned it in the comments upon booking and I wasn't about to sit around.
Not only are the stylists great but the esthetician is wonderful as well. She takes the time to listen to your concerns regarding your skin and also takes pleasure in quick performing a free makeover. She really helps answer any of your skin questions and give you free tips and information that can help better the condition of your skin. Each time I have been in to West End she helps to give me a quick makeover and I am always amazed of what she can do in just a few minutes.
Kat was awesome and gave me exactly what I wanted! AND I emailed them an appointment request and they got me in that same day. Awesome customer service!
So when I came out of the facial spa area, I was told that another stylist was going to do me a favor and cut my hair quick between clients. Since the original stylist was still working on a major color adjustment, I didn't have a choice. I had blocked that afternoon to pay top dollar for a really great haircut for an upcoming business trip. The young lady that offered to cut my hair between other clients was my only choice.
So glad I picked West End to fix some unfortunate highlights I received at another salon. Cole was my colorist and he did a great job of listening to my concerns and determining the best ways to achieve the color I was looking for. I will definitely be a repeat customer!
The biggest blow was that I was a burden on the stylists and I have to live with this ugly boring cut for a long time.
West End Salon is a US Beauty Salon based in Rochester, Minnesota. West End Salon is located at 1407 2nd St SW, Rochester, MN 55902, USA.
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