Then I get their automated call, confirming my appointment for the wrong time! My original appointment was canceled, and the rescheduled one was kept. I call them back, explaining what happened, asking if I can get my original appointment again. They tell me they'll call me back. They never do. I call them back, my appointment is still set for the rescheduled time (not my original time). I say fine.
I was finally able to schedule an appointment (approximately 2 months out). Okay. Fine. A little inconvenient, especially if you have an emergent issue. Then, about a week before my appointment, they leave a voicemail asking me if I can reschedule. I call them back, get someone who doesn't know anything about the first call. I agree to a later appointment, even though it's more inconvenient for me.
Please, there are much better places in Rochester to get a massage. I only tried Massage Envy because I received a gift card. I have over $100 left on this gift card, and I still never want to go through this ever again.
I had a facial and a massage. I did enjoy the facial last week. The 90 minute massage today was ok. I wasn't impressed and for 80 minutes or less for the massage today I was charged almost $160. Really expensive for nonmembers. I would not recommend.
Now the rest: The customer service at this Massage Envy is on par with that of Charter or Comcast. If you really want an appointment, skip the online request system. Since it doesn't tell you what's available, you're just wasting your time guessing at what might be available (hint: nothing), so you'll have to call anyway.
Very good experience. The staff is very nice. I have only tried one of the massage therapist so far, but very happy.
When I finally get my hour-long massage (which should have lasted 50 minutes), it only lasts 45 minutes (hence why the good massage couldn't even bump my review to 2 stars). I know it only lasted 45 minutes because my masseuse announced the start and end times. Perhaps it seems silly to be complaining about 5 minutes, but at this point, it just feels like the final insult. I'm assuming they do this because I'm not a member, and they needed to give me a sales pitch at the end. No thank you.
I'll start off with the good: my massage was good. I almost gave this place 2 stars because of it, but... I'll get to that later.
I love Massage Envy !!! Great therapists' and staff !!!
Have been here a couple times when I got a gift card, have never been impressed. I'll probably just stick to massages while on vacation at a resort.
I get ANOTHER call about a day later, saying that not only do I now have 2 appointments on the same day, they also happen to overlap. Of course they do! I ask to keep my original appointment. She says no problem. Great. So besides a small annoyance, everything worked itself out.
Massage Envy Rochester is a US Beauty Salon based in Rochester, Minnesota. Massage Envy Rochester is located at 2550 S Broadway, Rochester, MN 55904, USA.
Please contact with Massage Envy Rochester using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Massage Envy Rochester opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Beauty Salon in Rochester