Do not shop here!!! I have never written a review before but my latest experience at this place was so bad that I felt the need to. I had been in this store once before and the staff were somewhat rude. I didn't think much of it at the time. I was in a second time to return a tarp I had bought and that is why I am written this review. I had bought the tarp which had a tear in the outer packaging. I didn't think much of it at the time. We ended up not need the tarp so 4 days later I stopped in to return in. The cashier asked me what I he could help me with. I stated that I had bought this tarp but did not end up using it so I would like to return in. I said this in a polite calm fashion. He responded by saying the packaging was torn. I said that I had bought it with a torn package. Immediately he got very defense and told me "no you didn't". I was surprised at the rude response and the fact that he assumed I was being untruthful. I had not even taken the tarp out of the package. Yes the plastic wrap was slightly torn but I did not even try to open the tarp after we realized we didn't need it. He told me that "he could resell something that was "trashed like that". I would of been fine with store credit or something like that. I probably would not have even written this post if he had been polite in declining the return. I will never be returning to this store and I recommend you take your business elsewhere as well.
The service is spotty at best. You’re made to feel as if you’re interrupting their banter.
Arrow Ace Hardware is a US Hardware Store based in Rochester, Minnesota. Arrow Ace Hardware is located at 1201 S Broadway #44, Rochester, MN 55902, USA.
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