A friend was in the hospital, so I ordered online through Flowers by Jerry. I got an order confirmation, and on 9/27/17, I got a delivery confirmation, which assured me that my friend had received the flowers. On Sat. 9/30, I came home to a voice mail and an email saying that the flowers had NOT been delivered. My friend had been in ICU (which I didn't know), and was unable to receive flowers. Whoever the local delivery service was continued to check, and then my friend was discharged and sent home. I had been told she could receive visitors, so I thought she could have flowers, as well. That was my mistake. However, why did they send a delivery confirmation AND wait for 3 days after that to tell me that they in fact had NOT been delivered? Of course by Saturday evening, there was nothing I could do but wait until Monday. I called this AM and was assured that *fresh* flowers will be delivered today, so here's hoping. My friend lives in my area (FL). Had I known about the delay, I would have sent a card first and waited until later to send flowers. I was not told that the flowers were deliverable until later. Lesson Learned. Next time, for local friends, I will use a guaranteed brick and mortar store. The fact that my friend was in ICU is not their fault. However, notifying me that flowers were delivered and then waiting 3 days to tell me they weren't, is inexcusable. I don't know if the responsible party was Jerry's or someone else, but since I was dealing with Jerry's, in my mind, they are ultimately responsible for this poor customer service.
This florist claims to be local, but is really based out of Rochester, MN. I Googled a local florist and their website came up, so they have created a way of elevating their website even if you try to search for a local florist. I placed an order to be delivered by a certain time and it was not there. The representative on the phone would not share the information for the local florist they used, but blamed it on them saying they were on their way to deliver the flowers - which was after the funeral service had already started. Steer clear of this company and order your arrangements through a different, truly local florist rather than one based in other state and won't hold themselves accountable for the proper delivery of the arrangement.
I like that their Greenhouse is attached to their Flower Shop. Twice recently I have needed a small gift made up to give to someone that was very sick and their prices and help was very delightful. They were most accommodating when I said I needed to keep my cost down. Thank-you Flowers By Jerry!
After spending considerable time on-line trying to order from a local florist, I ordered flowers and candy for someone far away, for a special event. I was charged for both. The flowers were delivered, but the candy was not. It's really disappointing to say to someone "oh I meant to send you candy, sorry". Flowers by Jerry response was to state that the order was missed by their "affiliate", apologize, and promise to refund the exact amount of the missed candy. Turns out they are not local in the area I was having delivered to as their website made it appear. There was no offer to do anything above and beyond to try to improve the situation. To say I'm disappointed is an extreme understatement. Terrible!
I love my plants from their greenhouse, they are beautiful. I also get all my fresh cut flowers from them, I've never been disappointed.
Flowers By Jerry is a US Florist based in Rochester, Minnesota. Flowers By Jerry is located at 122 10th St NE, Rochester, MN 55906, USA.
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