This place has gone downhill with the new management/owners. Don't blame your staff for being ignorant because they are "new", as it just shows the training you have is inadequate to perform their jobs correctly. We kept hearing excuses that the waiter is new and that he's still learning, that's understandable but don't say that half a dozen times and expect us to be always forgiving when the order is incorrect and untimely, not to mention always asking every 3 minutes is everything was ok or if we were ready to order or if we're sure we don't want anything else to drink. Keep it professional, and train better- management should never bash their employees as it reflects it on them and ultimately the restaurant. The only reason for the 2 stars is that the bartender did their job and made drinks well. The food has dropped, bland sides with the steak, burgers, and sandwiches. Honestly, it's the holiday season, why not catch your employees up to speed with promotions and what Applebees are well known for their awesome half-off appetizer/happy hour menu. There's no reason that we can't get the correct bill right away instead of it taking a few tries, the restaurant isn't even half full. They're lucky to have a second location, as we have never had problems there; will not be coming back to this location anytime soon.
Food was good but the manager and employees were very understanding when my friend blew up about stupid things in his meal. They refunded his meal... That was embarrassing... Great place... Great employees and great atmosphere...
I had the $1 Long Island ice Tea. It was good paired witha. Super nice waiter. Great food and timely service despite how packed with people it was.
I come to this Applebees quite a bit and am very pleased with the servers they have currently. Ones to mention are Nicole and Kale. Awsome attitudes and wonderful hard working service and so incredibly friendly. I have been very pleased to meet them.
Staff are friendly but my online orders are 85% incorrect when I pick them up. I didn't go for a long time because of this issue. I ordered one appetizer for pick up and it was wrong.
Applebee S is a US Bar based in Rochester, Minnesota. Applebee S is located at 3794 Marketplace Dr NW, Rochester, MN 55901, USA.
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